A little help.
Right when you need it.
Start with the short guide, or send us the details of the step that is not working.
Find your next step.
- ↗Installing & connecting
Requirements, activation and your free trial.
- ↗Choosing a customer
Existing customer, new customer or guest?
- ↗Matching products
SKUs, customer codes and specific variations.
- ↗Recovering from a problem
Extraction, order creation and deletion.
Tell us what happened.
yyw41888@gmail.comPlease include:
- Your store website and plugin version
- Approximate time and the step you were taking
- The exact error shown on screen
Do not attach customer POs, passwords or API keys to your first email. We will arrange an appropriate exchange if a document is needed.
Looking for billing or trial help?
Your trial does not become a paid subscription automatically. To buy, switch or cancel a plan, an administrator opens Plans and help in the plugin. Invoices and the payment card are managed in the Freemius customer portal linked there.
To request a refund or report duplicate charges or missing credits, contact support with your website and payment reference. Refunds follow the Freemius terms of sale below and are processed through Freemius. Do not send card details.
Purchase and refund terms →